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About Servicecare

A rich history in electronic engineering and returns management and refurbishment.

Servicecare is the UK’s leading electrical and electronics repair, refurbishment and asset recovery provider. Formed in 1995 and now part of the Clipper logistics group, we help retailers and manufacturers ensure the maximum value of returned products through our unique, accredited processes.

We are ISO 9001-accredited and process 600,000 audio-visual, IT and small domestic appliances processed each year. Our in-house SMS (Servicecare Management System) IT system tracks each product’s journey. We aim to achieve as close to RRP as possible.

We also operate full-solution storage and disposal services for Waste Electrical and Electronic Equipment (WEEE). These accredited services are in keeping with legislation and offering total traceability and peace-of-mind.

Servicecare delivers outstanding returns management service, asset recovery and refurbishment; and cost-effective warranty fulfilment.

We also offer resale and marketing of goods where required using our extensive sales and distribution channels.

We also operate full-solution storage and disposal services for Waste Electrical and Electronic Equipment (WEEE). These accredited services are in keeping with legislation and offering total traceability and peace-of-mind.

Our Mission

Servicecare offers an unparalleled level of service to our customers across the retail and manufacturing sectors.

Our outstanding returns management helps customers get returned product back to market efficiently and cost-effectively.

This helps build consumer loyalty, brand trust and reputation.

Our Values

We support our partners by working in collaboration with them.

We are trustworthy, efficient, agile and strong.

We offer customers industry-leading services enabling them to gain a competitive edge.

Central to our approach is working closely with clients to meet their changing needs.

Our History

The company was founded in 1995 following a management buy-out from Servicetech. In 1999, we merged with Electrotec and entered the consumer electronics market. We later moved to a purpose-built workshop and warehouse in 2014, allowing for expanded and improved services. We began reselling refurbished electronics in 2007 via electrical-deals.co.uk.

In 2014, Servicecare opened a new site within an Argos distribution centre in Greater Manchester. Later in 2014, Servicecare became part of the Clipper Group. Today, Servicecare has two purpose-built UK locations in Greater Manchester with 300 fully-trained personnel.

Our Approach

Servicecare is proud to be the market leader in it sector, thanks to its proven track record with both manufacturers and retailers.  Central to our approach is working closely with clients to meet their ever-changing requirements. Margin pressures, cost reduction and customer service improvements are often key factors for clients.

PRE DIAGNOSE / REMOTE REPAIR

Full telephony solution to offer pre-diagnosis – job avoidance, tech support, sales support and customer care.

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REFURB / REPAIR

Full repair and refurbish solution across any mechanical and electrical sector for B2B and B2C, bulk validations, early warning and rework solutions.

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COLLECT, REPAIR, RETURN

Ability to collect the product, perform swap outs for retailers /OEM’s, or full repair and return process with high level SLA’s and full box solution.

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NATIONAL NETWORK

Full brown and white goods national service provider for in home repairs with high level SLA’s and voice of the customer feedback.

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SELL / DISPOSE

Remarket and Recycle products through online, factory store, brokers, jobbers, auction houses and safe disposal routes.

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    Let us take the headache out of returns management and warranty fulfilment

    Speak to one of our team today to see how we could increase your yield, reduce your headache and manage your returns management and warranty fulfilment efficiently and easily.

    Take a look at what we can offer

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    Our Accredations

    Groupeseb logo
    Yamaha logo
    Toshiba logo
    Sharp logo
    Rowenta logo
    Pioneer logo
    Panasonic logo
    Krups logo
    LG logo
    Humax logo
    Hitachi logo

    Our Clients

    Toshiba logo
    Shop Direct logo
    Sainsbury's logo
    Richersounds logo
    Panasonic logo
    LG logo
    JD Williams logo
    Humax logo
    Groupeseb logo
    Envirofone
    Cambridge Audio logo
    Servicecare

    Servicecare