Our Services:

  • Returns
    Management

    An efficient single point for processing returns

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  • Asset
    recovery

    Refurbishing returned goods to ‘as new’ or ‘graded’ standard

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  • Warranty
    fulfilment

    Providing a cost effective alternative to in-home repair solutions

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  • WEEE
    Services

    Preparatory treatment of waste and secure storage of hazardous/non-hazardous waste

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Team Members

Janet Gilbert, Customer Service Manager

Janet joined Electrotec in August 1994 as a Senior Customer Service Advisor and gained promotion to Team leader. Following the merger with Servicecare, she became Customer Service Manager.

She has over 25 years of experience in customer service, working closely with the Workshop and the Logistics teams and is responsible for the following;

  • Support for internal and external customers
  • Internal and external KPI reports
  • Manufacturer’s warranty claims processes
  • Logistics administration support
  • Call desk activities

Her previous employers include Rank Xerox & Woolworths PLC.