An efficient single point for processing returns
Refurbishing returned goods to ‘as new’ or ‘graded’ standard
Providing a cost effective alternative to in-home repair solutions
Preparatory treatment of waste and secure storage of hazardous/non-hazardous waste
Richard Costello, Managing Director
Richard Costello became Managing Director of Servicecare in February 2018
Richard Costello formed RepairTech in April 2000. Having previously worked post graduation in the service industry for ICL Sorbus then Triage Services, Richard saw an opportunity to create a specialist warranty repair organisation with a true focus on every aspect of service, flexibility, detail and quality. One of the early inspirations for starting RepairTech was in fact from working with Servicecare.
Creating a sound business plan, management of risks and a focused strategy, Richard successfully grew an extremely successful and market leading repair centre working for many of Europe’s leading brands. This level of success in the service industry led to the acquisition of RepairTech’s complete share capital by Clipper Logistics PLC in June 2017. Following in the footsteps of Servicecare who were also acquired by Clipper Logistics PLC in 2014.
As Managing Director of Clipper Technical Services Division, comprising of Servicecare and RepairTech, Richard continues to be an extremely hands on Director for ensuring that he is at the heart of the business. Richard is working closely with his staff and customers to retain the level of focus, detail and commitment required to succeed in the consumer electronics service industry.
Working closely with the Clipper Board to ensure that both Servicecare’s customers gain the maximum benefits Servicecare can bring and also to enhance the Clipper Boomerang concept is a key objective. Richard aims to ensure the levels of focus, attention to detail and flexibility are both retained and continually improved as part of the Clipper Group.