Over the last 20 years Paul has worked in the returns service provider industry in a variety of roles such as IT, logistics and QA Manager. Originally from The Netherlands, Paul moved to the UK in 2002 as the Servicecare IT Manager, which he then combined with the QA Manager role from 2007.
Since joining Servicecare Paul has brought structure and organisation to the IT landscape. He has been responsible for:
During his role as the Quality Assurance Manager, Paul introduced the Business Management System which is a wiki-based intranet website that holds all Servicecare procedures and work instructions. He also introduced and greatly improved quality control and returns data capture, which enabled detailed performance analysis. This allowed him to continually push for improved quality and reduced returns.
As the IT Manager, Paul was responsible for all IT systems at the Servicecare sites as well as the development of our IT systems, specifically the Service Management System.
Now, in his new role as IT & Project Manager, Paul will be involved in various departments, working alongside staff to solve problems, and review and streamline processes.