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  • Returns
    Management

    An efficient single point for processing returns

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  • Asset
    recovery

    Refurbishing returned goods to ‘as new’ or ‘graded’ standard

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  • Warranty
    fulfilment

    Providing a cost effective alternative to in-home repair solutions

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  • WEEE
    Services

    Preparatory treatment of waste and secure storage of hazardous/non-hazardous waste

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Servicecare Delivers Results for Peak Season Electronics

As a market leader in the field of electronics reverse logistics, Servicecare has broad expertise in providing a seamless returns solutions. The business has once again performed exceptionally over the peak trading period, coping with the 13.2% year-on-year increase in volume for December 2015, compared with the corresponding period in 2014.

Peak 2015 was brought forward by the Black Friday weekend, which saw online spend reach £1.1 billion[1], and Servicecare rose to meet the demand and the surge in returns it generated.

Servicecare delivers a consolidated returns solution for electronics retailers and manufacturers, focusing on getting items back into the market and maximising resale value. The service offer consists of a central processing location, fast repair and refurbishment of goods, safe storage and the efficient return of goods to saleable conditions. Working closely with clients’ carriers and returns centres results in the speedy turnaround times and fast stock processing.

Servicecare enables retailers and manufacturers to retain maximum value from their returned electronic stock, addressing the widespread problem of losses caused by poor returns management of online sales. Servicecare is leading the way with its innovative solution for electronics, proven to deliver rapid results under increasing demand.

Electrotec, a subsidiary of Servicecare complements the system of refurbishing and repairing stock for direct resale, saw a sales increase of 36% over the Black Friday weekend. The growth comes as a result of a marketing push driven with big deals, pre-Black Friday teasers and additional customer stock availability across the board. Having a specialised department to enable direct return to stock, alongside deals on refurbished electronics, adds to the comprehensive offering from Servicecare.

With peak trading season over for another year, the business is set to continue to deliver impressive results in a sector subject to ever-increasing demand. With an innovative combination of services that allows for ultimate maximisation of value and speed, the future of electronic returns is being redefined.

[1] Reuters

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